WHY OLAM LIMO?

Not only because of our affordable prices, but because we understand that a solid company HAS TO PROVIDE quality customer service. We receive each and everyone of our new clients with appreciation for them to have chosen us. That appreciation leads to caring for them and making them feel welcome and appreciated. We know how important it is to be treated with respect.

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HOW MUCH WILL I BE PAYING FOR EACH TRIP? 

Here at Olam Limo, we understand and have RESEARCHED market value. We will not exceed and we will not take advantage. We understand you work hard for your money and we want be fair when it comes to pricing. We base our prices (depending on which one you choose to be transported in) in Zones, miles and by the hour. Distance can be costly when you choose the wrong company, it is why we try to provide an affordable rate so your pocket will not hurt when you want to get to your destination. Call us for a rate! We will try to be as flexible as possible. NO HIDDEN FEES

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WHAT IS THE STC - STANDARD TRANSPORTATIONS CHARGER?

STC is a surcharge based upon various overhead expense items (Example: Admin Fee, Airport Fee, Pre-Arranged Pickup, Fuel percentage Fee), some of which may not relate to the specific trip. The STC is always calculated as a flat percentage 

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IS GRATUITY INCLUEDED IN THE FARE?

A Suggested Gratuity of 20% is included in the fare. Your Chauffeur receives 100% of this gratuity. If your Chauffeur went above and beyond, feel free to give any additional gratuities directly to them in cash or contact us and we can add it to the credit card on file.

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WHAT TYPE OF PAYMENT DO YOU ACCEPT? 

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

WHY A CREDIT CARD PAYMENT IS NEEDED? We require a credit card payment to make all reservations, your credit card will be charged upon acceptance of your reservation (in some cases we will ONLY take a *NON-REFUNDABLE* deposit upon acceptance of the reservation and the remaining balance due will automatically be charged by our system 2 to 3 weeks BEFORE the pick up date for events and 3 or 4 days before for Airports/Cruise Transportations .  A receipt will be sent to you).  Charges will appear on your statement as Olam New York Corporation.  

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Will require a NON-REFUNDABLE deposit for all reservations made (FOR SEDANS AND SUVS - 25% ~Balance will be charged 3 days or 24hr before trip depending on the type of reservation~)... For STRETCH LIMOS/VANS/BUS PARTY - 30% ~Balance wil be charged 2 or 3 week before depending on the type of reservation~) . We will also provide you with proper receipts.

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WHEN WILL MY CARD BE CHARGED? 

Upon confirmation of your reservation, we pre-authorize your card for the estimated cost of your ride then becomes final after 24-48 hours from booking submission.

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HOW CAN I OBTAIN A RECEIP FOR MY CHARGES? 

We can provide a finals receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.

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WHAT CAN CHANGE IN YOUR FINAL CHARGES?

*WAITING TIME -If the driver gets there on time and the client takes longer than the GRACE PERIOD given there will be an extra charge which is the "WAITING TIME" in your final bill. "Automatic charge" 

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--WHAT IS MY GRACE WAITING PERIOD? --
*From Pick Up Location - 10min Grace Period
*From Airport Pick Up - Domestic- 45min Grace Period 
*International- 60 min Grace Period 
*Piers- 45min Grace Period

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*PARKING FEES - If its the case that an UNEXPECTED parking fee is charged upon arrival of destination, client MAY BE responsible for this additional fee (IF NOT INCLUDED IN ORIGINAL BILL)

*EXTRA TOLL CHARGES - Any toll charge that was arranged by client and dispatcher in original bill that is being charged UNEXPECTANLY to driver, CLIENT MAY BE RESPONSIBLE for this additional fee. 

*EXTRA STOPS - Any extra UNEXPECTED stops the client decides to make without previous arrangement.

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WHAT IF I'M RUNNING LATE OR MY FLIGHT IS LATE - WILL MY DRIVER WAIT FOR ME? 

Yes, but please be aware after the wait time grace period you will be charged wait time. With an airport pick-up, if you've provided us with your flight information we will track your flight, in an effort to help you avoid wait time fees. But we are not responsible for diversions/customs/baggage. DIVERTION POLICY on local airport: We immediately release the original vehicle and we bill a diversion Fee of $40.00 and redispatch a same o another vehicle when the flight is airborne

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Our industry leading grace periods are: 45 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up and 10 minutes for anywhere else. After the grace period expires you will be charged wait time.

We will try to reach you several times before completely canceling your ride. Once your grace period has ended we will wait an additional 60 minutes, reach out to you once more and then we will cancel the ride. You will then be responsible for the base fare, wait time fees and safety assurance fees.

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HOW WILL I FIND MY DRIVER? DO YOU PROVIDE MEET & GREET SERVICE? 

Once you land, you will receive a SMS text message on your cell phone (provided for trip) with your chauffeur's information indicating he is waiting for you.  At the same time your chauffeur will communicate with you via txt or call to make a pick-up arrangement. 

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Our "Standard" Greeting at the Airport is a "Curbside Pick-Up" .  If you have a lot of luggage or if you prefer, we would suggest a "MEET AND GREET". This is an upgraded "GREETING" and your chauffeur will be inside the Baggage area to greet you as you enter the area. If you have "Checked Bags" they will have a Luggage Cart and assist you with your luggage and then walk you directly to your vehicle in the Parking Garage. (This upgrade has an additional fee)

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DO I NEED TO MAKE A RESERVATION? 

Yes, we need to have a day and time reserved in our system under your name for us to service you. We always recommend for you to call us a few days in advance so we can provide you with guaranteed service availability. 

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HOW FAR IN ADVANCE SHOULD I PLACE A RESERVATION? 

As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour. With one of the largest fleets and chauffeur staff in Houston though, We frequently respond to short notice needs better than anyone in the local market. We want your business!

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HOW WILL I KNOW MY CAR HAS ARRIVED AND WHAT IF I NEED TO CONTACT THE DRIVER? 

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.

If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at 631-657-9609 / 718-715-0333

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IS LUGGAGE ALLOWED INSIDE THE VEHICLE?

All large luggage must fit in the truck of the vehicle. If handheld luggage fits inside the vehicle, then it is permitted only in the back seat. By law the front seat cannot hold passengers or luggage.

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WHAT ARE YOUR HOURS OF OPERATION? 

We are open 24 hours a day, 7 days week, 365 days a year. Call us anytime!

DO YOU OFFER OFF-HOUR SERVICE? Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 1:45am – 4:45am.

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DOES YOUR COMPANY PROVIDES CHILD SEATS? 

Yes our company does provide the appropriate equipment the clients needs as for example a child seat. The cost of each child seat is $15.00 each.

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CAN I TRAVEL IN A OLAM LIMO AND CAR SERVICE WITH A PET? 

Pets are allowed in OLAM LIMO vehicles. If the pet weighs more than 15 pounds then they must be in a carrier. Please note that certified service animals and emotional support animals do not need to be placed in a carrier. To ensure a smooth ride for both you and your pet it is best to call us beforehand at (631) 657-9609 / 718-715-0333 to make arrangements so we match you with a pet-friendly vehicle.

 

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION? 

We can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us. We are Houston’s premier chauffeured service and is often in high demand. However we are also the largest, most diversified operator of premium, late model equipment and have many options for our clients. Payment arrangements must be made at the time of reservation.

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DO YOU OFFER TRANSFERS, DROP OFF AND PICKUP SERVICE FOR SPECIAL EVENTS?

In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

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WHAT IF I ONLY NEED THE VEHICLE TO PICK US UP AND DROP US OFF, CAN YOU OFFER THIS TYPE OF SERVICE? 

Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.

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OUR SERVICE AREAS? 

We proudly serve BUT NOT LIMITED TO the Long Island area (Nassau and Suffolk Counties) and the 5 Boroughs of New York City (Queens, Bronx, Brooklyn, Staten Island, Manhattan) Tri- State (New York, New Jersey, Conneticut). Also Orlando Florida and West Palm Beach Florida, Boston Massachusetts. Our company also provides car service beyond the New York. We also have more than 50,000 affiliates in more than 800 cities. Call us for more details.

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Can reserve a limousine in another city through Olam Limousine?

YES! Olam Limousine Group Corporation has numerous fleet in many cities across the United States. Currently we are 450 cities Nationwide

 

DO YOU ALLOW SMOKING IN YOUR VEHICLE? 

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $300.00 will apply, plus cost of repairs for any damage related to smoking.

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WHAT IS YOUR CANCELLATION POLICY?

Should there be an UNEXPECTED cancellation to your flight or you will no longer travel with us due to situations out of your control you MUST NOTIFY us on timely manner: 

*FOR SEDANS & SMALL SUV- You MUST call us to cancell 6 Hours before
*FOR SUVs- YOU MUST call us to cancell 12 hours before 
*FOR STRECTH LIMOS (TO AIRPORT) - You must call us to cancell 24 hours before
*FOR STRECTH LIMOS (EVENTS) - You must call us to cancell 2-3 weeks before
*FOR VANS/BUS PARTY- You must call us to cancell 3-4 weeks before

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WHAT ABOUT YOUR PRIVACY POLICY?

We know how important your personal information is. This is a responsibility we take seriously. We handle your personal data with the greatest possible care. We do not sell, trade, or rent Users personal identification information to others. Furthermore, for your protection, we utilize state of the art back-end systems, and we restrict our employees to access to your information. if you have any additional questions regarding OUR PRIVATE POLICY please feel free to contact us.

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