OLAM LIMO NEW YORK CORP - OLAM LIMO AND CAR SERVICE 

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TERMS & CONDITIONS 

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1. Payment and Charges: Upon acceptance of your reservation, we will pre-authorize your credit card for the estimated cost of your ride. The final charge will be processed 24-48 hours after booking submission. In some cases, we will require a *non-refundable and non-transferable* deposit upon acceptance of the reservation, and the remaining balance will be charged automatically 2 to 3 days prior to your scheduled pick-up time. Charges will appear on your statement as Olam New York Corporation. (Airport/Cruise/Point to Point). A receipt will be sent to you).  2. Reservation and Deposit: We require a down payment to secure your reservation. Deposits and cancellation fees are non-refundable. For sedan and SUV reservations, a 25% deposit is required, while stretch limos, vans, and bus party or coach/shuttle reservations require a 30% deposit. By providing your credit card information, you authorize Olam Limousine to take the deposit on the card, which will be deducted from the balance due. Olam New York Corporation will hold your account for the security of your trip. 3. Cancellation Policy: If you need to cancel your reservation, please provide at least 6 hours' notice for sedan reservations, 12 hours' notice for SUVs, and 14 days' notice for stretch limos, vans, and bus party or coach/shuttle reservations. If you fail to cancel your reservation within the designated time frame, the rest of the payment due (after the non-refundable deposit/cancellation fee) will be charged a 100% cancellation fee. No exceptions will be made. 4. Canceled or Missed Flights:  If your flight is canceled and you have a new flight number, please inform us immediately so that we can update your reservation accordingly. If you miss your flight, you must notify us before your scheduled departure time. If your flight has been marked as "IN AIR" in our system and you fail to notify us of your cancellation, your reservation will be charged 100% with no refund or credit. 5. Cancellation on Location or On The Way:  If a ride is canceled when the chauffeur is in route or on location, regardless of the reason, we will charge a 100% cancellation fee with no exceptions. If an airline cancels a flight and notifies the customer while the driver is in route or on location, a full charge will be applied, and there will be no refund or credit. Please note that we are not responsible for actions taken by airlines or airports. 6. Pick-Up Time Agreement: We require clients to contact Olam Limo via telephone only two hours before the contracted agreed pick-up time to make any last-minute updates or changes. We cannot accept any updates or changes after this point.  7. Payment Policy:  If the payment is a cash payment, any balance after deposits must be paid to the driver on the day of the run before the beginning of the run. Please note that not all reservations are acceptable to pay in cash, and you will still need a credit card on file to pre-authorize the payment.  8. Additional Waiting Time: When the chauffeur arrives at the pick-up location, the customer must be ready to leave at the pre-arranged time described on the run sheet. If the customer is not ready, additional waiting time pay will be charged after the first 10 minutes grace period. The additional waiting time fees are $1.20 per minute for sedan, $1.30 for small SUV, and $1.60 per minute for SUV. For stretch limos and vans, waiting time will be charged in 30-minute increments at 50% of the hourly rate. For airport arrivals, there is a 45-minute grace period for domestic flights, a 60-minute grace period for international flights, and a 30-minute grace period for FBO private flights. For piers/cruise NY/NJ, there is a 45-minute grace period. Please note that the reservation start time is from the moment the PLANE LANDS at the airport. If contact has not been made after the allotted grace period, wait time will begin. If the wait time plus grace period exceeds one hour total with no contact, the chauffeur will be released with a "NO SHOW," and the full fare of the reservation will be billed. While we make an effort to track your flight to avoid wait time fees, we are not responsible for diversions, customs, or baggage status. 9. Diversion Policy: In the event of flight diversion, if the chauffeur is already at the airport, we will immediately release the original vehicle and bill a diversion fee of $40.00. The rate may vary depending on the airport or distance. We will then dispatch a same or another vehicle when the flight is airborne. If the reservation is eventually released by the passenger, a no-show charge will be applied, and refunds for these charges will have to be filed with the airline. Most airlines have Waivers & Favors programs.  10. Damage and Cleaning Policy: You are responsible for any damages to Olam New York Corporation's property while using our services. The minimum charge for damages is $150.00. Any extraordinary debris, trash, mess, etc. will result in a minimum clean-up fee of $125.00. For each drinking glass broken in a limo, sedan, SUV, or bus party, there will be a $15.00 charge. Please note that the dollar amounts set forth above are minimum amounts, and the actual charges for damages and/or clean-up fees will be determined at the sole discretion of Olam New York Corporation. A fee of $300.00 will be charged for each carpet or seat burn, as they will have to be replaced. In the event that a passenger gets sick (e.g., throwing up) in one of our vehicles, there will be a cleaning fee equal to any charges associated with the cleaning, plus $250.00 for lost revenue. 11. Alcohol and Drug Policy: Alcohol consumption and drug use are prohibited by law. The sanitation fine fee is $250.00, and any fines will be paid for by the customer. Open containers are allowed only in stretch limos and bus parties upon request. 12. Chauffeur Rights: The chauffeur has the right to terminate the run without refund if there is blatant indiscretion on the part of the client(s). It is illegal to stand through the sunroof. 13. No Smoking Policy: Smoking is not permitted in our vehicles, as we follow public places laws, this also allows us to keep vehicles nice and fresh. If smoking occurs, there will be a $300.00 deodorizing fee charged automatically to your credit card. Please note that the chauffeurs may not necessarily notify the client(s) if smoking occurs. 14. Winter Weather Policy: Olam New York Corporation will not be held responsible for delays or run cancellations during winter due to unsafe road conditions (e.g., not salted, accidents, etc.). We are not responsible for lateness due to mechanical failure, accidents, inclement weather, or anything that is out of our control. Although we make every effort to always be on time on every trip, we prioritize the safety of our clients and chauffeurs. 15. Pet Policy: We charge a pet fee of $30.00. Please be aware that if the pet(s) causes any damages to the vehicle, a minimum cleaning fee of $250.00 plus lost revenues will be applied. All pets need a carrier or dog blanket. 16. Extra Stop Policy: Extra stops are subject to an additional charge of $15, $20, or $60 depending on the vehicle and distance. If the additional stop does not reflect in the reservation rate, you must pay in cash or allow us to charge the credit card on file. Each stop is limited to 10 minutes. After that, wait time will be applie. 17. Lost, Stolen, or Damaged Items: Olam New York Corporation will not be held responsible for any lost, stolen, or damaged articles, although we do make every effort to protect your valuables. Please double-check the car before you leave for good. 18. Vehicle Capacity: Vehicles cannot be loaded beyond their seating capacity. 19. Suitcase Access:  The Chauffeur must have free and clean access to pick up the suitcases at the customer's door, driveway, or garage. By law, the chauffeur is not allowed to enter the client's house to pick up the suitcases. 20. On Pick Up Date: If you have a reservation and do not see your vehicle or chauffeur, please call our office immediately. Neglecting to try to make contact with us may result in a "no show," and the client will be billed the full fare of the reservation for a "no show." 21. Child Safety Seat Policy: It is the responsibility of the CLIENT(s)/PASSENGER(s) to securely buckle up their child/children with a seat belt for their safety before the chauffeur starts each trip and during the duration of each trip. If a child requires a Car Seat(s) (infant, toddler, or booster seat), please let Olam Limo know at the time of reservation. Once the chauffeur arrives at the client/passenger's pick-up location, whether Olam Limo provides the corresponding car seat or the client provides it, IT IS THE RESPONSIBILITY OF THE CLIENT(s)/PASSENGER(s) to ensure that the car seat(s) (infant, toddler, booster seat) that is either provided by Olam Limo or provided by the client/passenger(s) is correctly buckled and securely in place, securing the straps for the safety of the child/children before the driver starts each trip and is correctly buckled and securely in place securing the straps during the duration of each trip. Olam New York Corporation and Olam Limo and Car Service do not make themselves responsible should the client(s)/passenger(s) forget to buckle up their child/children with a seat belt before each trip and during the duration of each trip. Olam Limo does not make themselves responsible for any unbuckled, unsecurely buckled/strapped or inadequately buckled or inadequately secured child safety seat(s) (infant, toddler, or booster seat) before the driver starts each trip and during the duration of each trip. Additionally, Olam Limo does not make themselves responsible for defective, not well-maintained, or inadequate (not age, height, weight appropriate) car seat(s) (infant, toddler, or booster seat) provided by the client(s)/passenger(s). Please make sure that the car seat(s) you (the client(s)/passenger(s)) provide for your child/children is well maintained, age, height, and weight-appropriate for your child/children's safety. The child/children car seat service has an additional cost.

 

COVID-19 Regulations: Your safety is our top priority. If you have had contact within the last 14 days with someone who has had or who has Covid-19 virus, or you have symptoms of the Covid-19 virus yourself, please call us immediately to cancel your reservation before our vehicle is dispatched from our garage. If you cancel after the vehicle has been dispatched from our garage, 100% of the reservation will still be charged.

To learn more about our COVID-19 safety policies and frequently asked questions, please visit our website at the following link: https://www.olamlimousine.com/f-a-q